Jaaims - the automated online trading platform allows you to trade shares from popular international markets by using our advanced AI technology. All you need to do is connect your broker account, choose your portfolio and Jaaims will do the rest, opening and closing trades 24/7.

HOW CAN WE HELP?

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Frequently asked questions

Getting Started with Jaaims
 

WHAT DEVICES ARE JAAIMS AVAILABLE ON?

Jaaims is a mobile only application and will not work on a desktop web browser, so only on a mobile device. Jaaims will also be available through the iOS and Android stores store as a mobile application from Q3 2020.

DOES MY CREDIT CARD GET CHARGED ON SIGN UP?


No your Credit Card does not get charged on sign up. We do verify the card using Stripe, which will see a $0.00 preliminary charge appear on your statement. Once the trial period is over, you will then be charged automatically. If you don’t wish to proceed past the trial, please contact Customer Service centre to cancel your subscription.

DO YOU NEED TO DOWNLOAD THE JAAIMS APPLICATION TO USE JAAIMS?

No you don’t, accessing through the mobile web browser is the same user experience as through the mobile application.

WHICH OPERATING SYSTEMS DOES JAAIMS SUPPORT?

iOS and Android only. Jaaims may work on other operating systems however, we cannot guarantee the smooth operation compared to iOS and Android operating systems.

HOW DO I CREATE AN ACCOUNT WITH JAAIMS?

To create an account with Jaaims, you can sign up online through our website. You can save the webpage to your mobile devices homepage until our app is available in the app store.

 

Once the app is available you will need to sign up via our website before downloading and using the mobile apps. Also, our Customer Service team is more than happy to help you, so please don’t hesitate to get in touch!

HOW CAN I VERIFY MY ACCOUNT?
 

Your account will require three verifications which are all handled within the application. The first verification is your mobile number, where you will be sent a SMS message immediately by which you need to enter into the application to progress to the next stage of the sign-up process.

The second verification is your email address. Upon sign up you will be sent an email which you need to click the link within the email. This does not need to be done immediately, however does need to be completed before the trial period ends.

 

The final verification is an Anti-money Laundering (AML) check in line with our compliance requirements under our Australian Financial Services Licence and our obligations under the Anti-Money Laundering and Counter Terrorism Financing Act 2006. This is done behind the scenes once you enter your details into the application. The compliance team will be in touch if there are any abnormalities in your application, however in most cases this will be completed without disruption to you and you will be notified via email when this is complete.

Account Management
 

HOW TO RESET YOUR PASSWORD

There are two ways to reset your password. The fastest way is through the application. On the signup page, below the login details is a “Forgot Password” link. Please click this link where you will be asked to enter your login details (phone or email). Once this is entered, we will then send you an email with a password reset link.

 

Alternatively, you can contact our Customer Service centre on +612 7202 6927 or email our support team on support@jaaimsapp.com

HOW DO I CHANGE MY MOBILE NUMBER?

To change your mobile number, go to the “Menu” tab, located on the bottom right hand corner of the application. Click the link which will then reveal the Menu options. Please click “Profile” and then the Profile page will appear. Then simply find the mobile number fields and update your mobile number. It’s important to note that you will then need to verify your mobile number. You should receive a text message to verify your number.

HOW DO I CLOSE MY ACCOUNT?

To close your account, you need to call through to our Customer Service centre or chat to us through the “Ask Jaaims” feature within the application. This will not be an onerous process; we just don’t have the capabilities for users to close their account within the application.

HOW DO I DOWNGRADE MY ACCOUNT?

To downgrade your account, please either call our Customer Service centre or chat to us through ‘Ask Jaaims”. This will not be an onerous process; we just don’t have the capabilities for users to downgrade their account within the application. The downgrade will commence at the end of the current month of your subscription.

NOT GETTING PASSWORD RESET EMAILS


If you are not receiving a reset email, either your email address has changed, or your email has not been verified. To rectify this, please contact our Customer Service centre on +612 7202 6927 or email our support team on support@jaaimsapp.com and we will get this fixed for you.

HOW DO I ADD OR REMOVE MY CARD ON MY ACCOUNT?

To change your credit card details, please go to the menu tab and click payment. From there, you will be prompted to enter your credit card details. Click “update” once completed.

HOW DO I CHANGE MY EMAIL ADDRESS?

To change your email address, please go to the menu tab and click “Profile”. From there, you will be prompted to enter your credit card details. Click update once completed. Please note you will then need to verify your email again.

HOW DO I UPGRADE MY ACCOUNT?

To upgrade your account, please call through to Customer Service or chat to us through “Ask Jaaims”. This will not be an onerous process; we just don’t have the capabilities for users to upgrade their account within the application. The upgrade will commence immediately, and your credit card will be charged pro-rata the difference.

CAN I CONNECT A DEMO ACCOUNT TO JAAIMS?

Yes. When you select to connect your broker you can add your demo account credentials to your Jaaims app instead of your trading account.

Please note that only a demo or real money account can be added at any one time.

Broker Management
 

CAN I CHANGE MY BROKER ACCOUNT CONNECTED TO JAAIMS?

Yes, you can, you need to go to the “Menu” option and then select “Broker Details”. Here you can select your Broker.

 

Please note that adding and changing your Broker takes time and we do not recommend changing Brokers during your trial period. Further, you must close all trades prior to changing your Broker.

HOW LONG DOES IT TAKE FOR MY BROKER ACCOUNT TO BE CONNECTED TO MY JAAIMS ACCOUNT?

Connection should take no longer than 72 hours depending on your Broker. Some Brokers require you to initiate the connection from their applications and others are managed behind the scenes between us and the Broker. You will be notified by email if you are required to initiate the connection.

MY CURRENT BROKER ISN’T ON THE CONNECTED BROKERS LIST, DOES THAT MEAN IT’S NOT AVAILABLE?

Jaaims currently has two brokers that we connect with. We are reviewing brokers constantly but at this stage we will not be connecting any further Brokers to Jaaims. 

 

You can also use Jaaims without a Broker although we do not recommend this as you miss out on the automation which is critical to the success of Jaaims. If you wish to change to one of our preferred Brokers, please contact our Customer Service centre who can help you sign up with another Broker. More information about the brokers available can be found at www.jaaimsapp.com/brokers

CAN I USE JAAIMS WITHOUT A BROKER ACCOUNT?

Yes, you can however, we do not recommend this as you miss out on the automated trade and positioning size feature of Jaaims. To use Jaaims without a broker you need to use the Standard or Professional Subscription where you can set alerts on over 1,000 equities and be notified when our recommendations change on those equities.

HOW DOES ALLOCATING FUNDS FOR JAAIMS TO TRADE WITH, WORK?

Through Jaaims’ unique automation, Jaaims removes the need to calculate position size, removing the emotion which can sometimes affect our decisions resulting in poor position size decision making. So how does Jaaims do this?

 

Jaaims does this by determining the available funds in your Broker account, then using your fund allocation percentage you set and then Jaaims uses this information to determine the total amount of funds available to place for trading. Once this is understood, Jaaims Artificial Intelligence takes over, understanding market risks amongst many other factors to determine the optimum position size for you. Jaaims then executes the trade, doing this all within seconds without you doing a thing!

CAN I CHANGE THE AMOUNT OF FUNDS ALLOCATED TO JAAIMS?


Yes, you can change the amount you allow Jaaims to trade with at any time by going to the “Menu” tab and selecting the Allocate Funds option. You can then change the percentage of funds to your choosing.

 
Using Jaaims

HOW OFTEN DOES THE PRICING UPDATE FOR STOCKS WITHIN THE JAAIMS APPLICATION?

Stock/Equity pricing updates at the end of the day with the Adjusted Close price for each individual equity. This is the final price once all orders have been completed which comes through approximately one hour after the market has closed.

HOW MANY STOCKS/EQUITIES CAN I HAVE IN MY PORTFOLIO?

This depends on your subscription. We currently have two subscription types: Starter and Standard. We will be launching our Professional subscription launching July 2020.

 

The various equity values are below.
Starter: 5 stocks/equities

Standard: 20 stocks/equities
Professional: 40 stocks/equities

WHAT IS A POWER RATING AND HOW IS IT CALCULATED?

The Jaaims Power Rating is a confidence indicator for when Jaaims has a high amount of confidence in particular equity/stock’s prospects for profit in the near future. However, this isn't guaranteed.

WHAT IS HYPER RATING?

The hyper rating is a performance indicator which demonstrates the AI is becoming optimised for that specific indicator. It also shows that Jaaims has a greater than 80% success rate of winning trades.

HOW OFTEN DOES THE PROFIT AND LOSS UPDATE FOR STOCKS WITHIN THE JAAIMS APPLICATION?

Profit and Loss values update every 15 minutes in the Jaaims application.

CAN I HAVE MORE THAN ONE BROKER CONNECTED TO MY JAAIMS ACCOUNT?

Unfortunately you can’t, you can only have one Broker connected to Jaaims at any one time.

CAN I OVERRIDE JAAIMS BUYING AND SELLING DECISIONS?

Yes you can, as you are always in control, however we would always recommend to let Jaaims complete the buying and selling cycle. You can override Jaaims decision by closing the trade within the Jaaims application by removing the stock from your portfolio or you can close the trade within your Broker account. Finally, you can stop Jaaims from trading altogether in the Menu tab by moving the “Trade Allocation Percentage” to 0%.

CAN I TURN OFF AUTOMATED TRADING?

Yes you can. In the Trade Settings section of the application you can turn automated trading off and turn it on at anytime.

CAN I PRE-APPROVE EVERY TRADE?

Yes you can. In the Trade Settings you can switch pre-approval to “on”. This approval is obtained through an SMS message to your registered mobile with a link that must be clicked to confirm the order within 90 minutes. After this time the trading opportunity is lost.

WHAT IS THE TRADE PREDICTOR?

The trade predictor is a predicting indicator that demonstrates there is a high probability that a Jaaims recommendation will change from hold to Long/Short within the next 24 hours.

Launch Incentive
 

HOW DO I CLAIM MY SIGN-UP INCENTIVE?

The sign-up incentive will occur automatically and be managed by our Customer Service centre. Within one week of you meeting the obligations of the wait-list incentive (www.jaaimsapp.com/legal), our team will contact you to arrange the deposit.

CAN I VIEW THE TERMS AND CONDITIONS OF THE SIGN-UP INCENTIVE?

Yes you can. All of our terms and conditions are on our website. Please feel free to read through them at any point - www.jaaimsapp.com/legal

WHEN DOES THE SIGN-UP INCENTIVE EXPIRE?

The sign-up incentive must be claimed within 12 months of launch of Jaaims.

Contact
 

CAN I CALL AND SPEAK TO SOMEONE IN JAAIMS?

Yes, we love hearing from our customers to not only help you with using Jaaims but to hear your feedback so we can continue to improve our product. The best way to contact us is through the application using the “Ask Jaaims” function. However, we are also available by phone on +61 (0) 2 7202 6927 or via email on support@jaaimsapp.com. We are available from 9am to 6pm, Monday to Friday excluding public holidays.

CAN I BUY GIFT VOUCHERS FOR JAAIMS?

Yes you can, you can purchase 12-month subscription packages as a gift. Please contact our Customer Service centre on the above details.

Keep up to date with all things Jaaims via our social media channels

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© 2019-2020 Jaaims Technologies Pty Ltd ABN 42 635 824 056 / Australian Financial Services Licence (AFSL) #519985 / Australian Financial Complaints Authority (AFCA) #74514           
Jaaims is an automated online trading application that analyses, predicts and makes calculated trades on your behalf on shares you choose to trade. By using a sophisticated artificial intelligence engine Jaaims automatically buys and sells shares removing the emotion associated of making trading decisions yourself.