Jaaims - the automated online trading platform allows you to trade shares from popular international markets by using our advanced AI technology. All you need to do is connect your broker account, choose your portfolio and Jaaims will do the rest, opening and closing trades 24/7.

HOW CAN WE HELP?

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Frequently asked questions

Getting Started with Jaaims
 

WHAT DEVICES ARE JAAIMS AVAILABLE ON?

Jaaims is a mobile only application and will not work on a desktop web browser. It will only operate on a mobile device.

 

Jaaims will also be available through the iOS and Android stores store as a mobile application in early 2021.

DOES MY CREDIT CARD GET CHARGED ON SIGN UP?


No. Your credit card does not get charged upon sign up. We no longer require your credit card (via Stripe) upon entering your trial period.

You will; however, be required to add your payment details before your trial ends directly in the application.

Once your trial is finished and you have not added a payment method a pop up will appear and you will not be able to enter our application until a payment method is entered.

If you require any support please get in touch.

DO YOU NEED TO DOWNLOAD THE JAAIMS APPLICATION TO USE JAAIMS?

No you don’t. Accessing through the mobile web browser is the same user experience as through the mobile application.

HOW DO I CREATE AN ACCOUNT WITH JAAIMS?

To create an account with Jaaims, you can sign up online through our website. You can save the webpage to your mobile devices homepage until our app is available in the app store by opening up the application, selecting the square with an arrow icon and select homepage as a destination to save it.

 

Once the app is available you will need to sign up via our website before downloading and using the mobile app. Our Customer Support team is more than happy to help you, so please don’t hesitate to get in touch!

HOW CAN I VERIFY MY ACCOUNT?
 

Your account will require three verifications which are all handled within the application. The first verification is your mobile number, where you will be sent a SMS message immediately by which you need to enter into the application to progress to the next stage of the sign-up process.

The second verification is your email address. Upon sign up you will be sent an email which you need to click the link within the email. This does not need to be done immediately, however does need to be completed before the trial period ends.

 

The final verification is an Anti-money Laundering (AML) check in line with our compliance requirements under our Australian Financial Services Licence and our obligations under the Anti-Money Laundering and Counter Terrorism Financing Act 2006. This is done behind the scenes once you enter your details into the application. The compliance team will be in touch if there are any abnormalities in your application, however in most cases this will be completed without disruption to you and you will be notified via email when this is complete.

WHICH OPERATING SYSTEMS DOES JAAIMS SUPPORT?

iOS and Android only. Jaaims may work on other operating systems however, we cannot guarantee the smooth operation compared to iOS and Android operating systems.

Account Management
 

HOW TO RESET YOUR PASSWORD

There are two ways to reset your password. The fastest way is through the application. On the signup page, below the login details there is a “Forgot Password” link. Please click this link and you will be asked to enter your login details (phone or email). Once this is entered, we will then send you an email with a password reset link.

 

Alternatively, you can contact our Customer Support team on +61 (0) 2 7908 0292 or email our support team on support@jaaimsapp.com

HOW DO I CHANGE MY MOBILE NUMBER?

To change your mobile number, go to the “Menu” tab, located on the bottom right hand corner of the application. Click the link which will then reveal the Menu options. Please click “Profile” and then the Profile page will appear. Then, simply find the mobile number fields and update your mobile number. It’s important to note that you will then need to verify your mobile number. You should receive a text message to verify your number.

HOW DO I CLOSE MY ACCOUNT?

To close your account, you need to call through to our Customer Service centre or chat to us through the “Ask Jaaims” feature within the application. This will not be an onerous process; we just don’t have the capabilities for users to close their account within the application.

NOT GETTING PASSWORD RESET EMAILS


If you are not receiving a reset email, either your email address has changed, or your email has not been verified. To rectify this, please contact our Customer Support team on +61 (0) 2 7908 0292 or email our support team on support@jaaimsapp.com and we will get this fixed for you.

HOW DO I ADD OR REMOVE MY CARD ON MY ACCOUNT?

To change your credit card details please enter in the account settings of the application or, please our Customer Support team +61 (0) 2 7908 0292 or email our support team on support@jaaimsapp.com.

HOW DO I CHANGE MY EMAIL ADDRESS?

To change your email address, please go to the menu tab and click “Profile”. From there, you will be prompted to enter your new email address details. Click update once completed. Please note you will then need to verify your email again.

HOW DO I UPGRADE MY ACCOUNT?

To upgrade your account, please call through to Customer Support or chat to us through “Ask Jaaims”. This will not be an onerous process; we just don’t have the capabilities for users to upgrade their account within the application yet. The upgrade will commence immediately, and your credit card will be charged pro-rata the difference.

HOW DO I DOWNGRADE MY ACCOUNT?

To downgrade your account, please either call our Customer Service centre or chat to us through ‘Ask Jaaims”. This will not be an onerous process; we just don’t have the capabilities for users to downgrade their account within the application. The downgrade will commence at the end of the current month of your subscription.

Broker Management
 

CAN I CHANGE MY BROKER ACCOUNT CONNECTED TO JAAIMS?

Yes, you can. You will need to go to the “Menu” option and then select “Broker Details”. Here you can select your Broker.

 

Please note that adding and changing your Broker takes time and we do not recommend changing Brokers during your trial period. Further, you must close all trades prior to changing your Broker.

MY CURRENT BROKER ISN’T ON THE CONNECTED BROKERS LIST, DOES THAT MEAN IT’S NOT AVAILABLE?

Jaaims currently has two Brokers that we connect with. We will be adding a third Broker (IG) in December 2020 and these will be our Brokers to use with Jaaims.

 

You can also use Jaaims without a Broker although we do not recommend this as you miss out on the automation which is critical to the success of Jaaims. If you wish to change to one of our preferred Brokers, please contact our Customer Support team who can help you sign up with another Broker. 

CAN I USE JAAIMS WITHOUT A BROKER ACCOUNT?

Yes, you can however, we do not recommend this as you miss out on the automated trade and positioning size feature of Jaaims. To use Jaaims without a Broker you need to use the Standard or Professional Subscription where you can set alerts on over 1,000 equities and be notified when our recommendations change on those equities.

CAN I CONNECT JAAIMS TO A DEMO ACCOUNT?


Yes, you can. From November 2020 you can connect a Saxo Markets demo account. This account has a lifetime of 21 days giving you time to use the Jaaims 14-day free trial with this demo account. Accounts can be set up immediately via the Jaaims application.

HOW LONG DOES IT TAKE FOR MY BROKER ACCOUNT TO BE CONNECTED TO MY JAAIMS ACCOUNT?

Connections should not take longer than 72 hours, however each Broker has their own process for sign up. Some Brokers require you to initiate the connection from their applications and others are managed behind the scenes between us and the Broker. You will be notified by email if you are required to initiate the connection.

HOW DOES ALLOCATING FUNDS FOR JAAIMS TO TRADE WITH, WORK?

Through Jaaims’ unique automation, Jaaims removes the need to calculate position size, removing the emotion which can sometimes affect decisions resulting in poor position size decision making.

 

So how does Jaaims do this?

 

Jaaims does this by determining the available funds in your Broker account using your funds allocation percentage you have set, then Jaaims uses this information to determine the total amount of funds available to place for trading. Once this is understood, Jaaims' artificial intelligence technology takes over, understanding market risks amongst many other factors to determine the optimum position size for you. Jaaims then executes the trade, doing this all within seconds without you doing a thing!

CAN I CHANGE THE AMOUNT OF FUNDS ALLOCATED TO JAAIMS?


Yes, you can change the amount you allow Jaaims to trade with at any time by going to the “Menu” tab and selecting the Allocate Funds option. You can then change the percentage of funds to your choosing.

I ALREADY HAVE A SAXO ACCOUNT, CAN I CONNECT IMMEDIATELY?


Yes, you can however you need to complete a POA (power of attorney) form first. You can download this here and send directly to our team at support@jaaismapp.com.

 
Using Jaaims

HOW OFTEN DOES THE PRICING UPDATE FOR STOCKS WITHIN THE JAAIMS APPLICATION?

Stock/Equity pricing updates at the end of the day with the adjusted close price for each individual equity. This is the final price once all orders have been completed which comes through approximately one hour after the market has closed.

HOW MANY STOCKS/EQUITIES CAN I HAVE IN MY PORTFOLIO?

This depends on your subscription. We currently have two subscription types: Starter and Standard. We will be launching our Professional subscription in October 2020.

 

The various equity values are below.
Starter: 5 stocks/equities

Standard: 20 stocks/equities
Professional: 40 stocks/equities

WHAT IS A POWER RATING AND HOW IS IT CALCULATED?

The Jaaims Power Rating is a confidence indicator for when Jaaims has a high amount of confidence in particular equity/stock’s prospects for profit in the near future. However, this isn't guaranteed.

HOW OFTEN DOES THE PROFIT AND LOSS UPDATE FOR STOCKS WITHIN THE JAAIMS APPLICATION?

Profit and Loss values update every 15 minutes in the Jaaims application.

CAN I HAVE MORE THAN ONE BROKER CONNECTED TO MY JAAIMS ACCOUNT?

Unfortunately you can’t, you can only have one Broker connected to Jaaims at any one time.

CAN I OVERRIDE JAAIMS BUYING AND SELLING DECISIONS?

Yes you can, as you are always in control, however we would always recommend to let Jaaims complete the buying and selling cycle. You can override Jaaims decision by closing the trade within the Jaaims application by removing the stock from your portfolio or you can close the trade within your Broker account. Finally, you can stop Jaaims from trading altogether in the Menu tab by moving the “Trade Allocation Percentage” to 0%.

CAN I TURN OFF AUTOMATED TRADING?

Yes you can. In the Trade Settings section of the application you can turn automated trading off and turn it on at anytime.

WHY IS THE PROFIT VALUES IN JAAIMS DIFFERENT TO WHAT IS REPRESENTED IN MY BROKER ACCOUNT?

When calculating profit results Jaaims does not take into account your Broker fees as every customers fees are different depending on your trade volume. (Please see your Broker for more details). Furthermore, as you can place your own trades with your Broker outside of Jaaims, Jaaims can only identify the trade it makes, so we can only present profit values for the trades Jaaims makes.

WHY HASN'T MY DASHBOARD UPDATED?

Your home page/dashboard updates once your portfolio has opened and closed one or more trades. We have updated our features to update this amount daily however profit may still vary owing to market fluctuations. 

CAN I PRE-APPROVE EVERY TRADE?

Yes you can. In the Trade Settings you can switch pre-approval to “on”. This approval is obtained through an SMS message to your registered mobile with a link that must be clicked to confirm the order within 90 minutes. After this time the trading opportunity is lost.

WHY HASN’T JAAIMS OPENED A TRADE?

Jaaims only opens trades once an opportunity arises. This means that currently even if an equity has a status as Long or Short it will not open once placed into your portfolio as the original opportunity has since passed.

I HAVE ADDED ONLY TRADES WITH THE TRADE PREDICTOR TO MY PORTFOLIO BUT THEY HAVE NOT ALL OPENED?
 
The trade predictor is not 100% accurate. Currently it is predicting trades at a 84.35% success rate.

 

WHAT IS JAAIMS' MODEL PORTFOLIO?

The Jaaims model portfolio is our default portfolio of 20 equities we use to monitor the performance of Jaaims. These equities were Jaaims' top picks at inception. You can add this portfolio and then modify the portfolio at any time once added to your portfolio.

This portfolio and information in this application has been prepared without taking into account the objectives, financial situation or needs of any particular individual. For this reason, any user should before acting on the information in this application consider appropriateness of the information, having regards to the users objectives, financial situation and needs, and, if necessary, seek appropriate professional advice.

WHAT IS JAAIMS' SMART PORTFOLIO?

Smart Portfolio enables you to set stock selection and trade parameters on the entire list of equities we analyse enabling you to have the entire range of equities in your portfolio. This means Jaaims can open up to 100 positions at any one time. Smart Portfolio replaces all stocks in your current portfolio.

Incentives

HOW DO I CLAIM MY SIGN-UP INCENTIVE?

The sign-up incentive will occur automatically and be managed by our Customer Support team. Within one week of you meeting the obligations of the wait-list incentive (www.jaaimsapp.com/legal), our team will contact you to arrange the deposit.

HOW DOES THE NOVEMBER + DECEMBER SIGN-UP INCENTIVE WORK?

If you signed up from November 16 - December 31 2020 to Jaaims you are eligible for the $50 incentive once you pay for two (2) consecutive subscriptions after your trial period. This incentive is not eligible in-conjunction with the launch incentive.

WHEN DOES THE WAITLIST SIGN-UP INCENTIVE EXPIRE?

The sign-up incentive must be claimed within 12 months of the launch of Jaaims. This date is set at 30 April 2021, the two months of paid subscription must be prior to this date.

CAN I VIEW THE TERMS AND CONDITIONS OF THE SIGN-UP INCENTIVE?

Yes you can. All of our terms and conditions are on our website. Please feel free to read through them at any point - www.jaaimsapp.com/legal

Contact
 

CAN I CALL AND SPEAK TO SOMEONE IN JAAIMS?

Yes, we love hearing from our customers to not only help you with using Jaaims but to hear your feedback so we can continue to improve our product. The best way to contact us is through the application using the “Ask Jaaims” function.

 

However, we are also available by phone on +61 (0) 2 7908 0292 or via email on support@jaaimsapp.com. We are available from 9am to 7pm, Monday to Friday excluding public holidays in NSW.

CAN I BUY GIFT VOUCHERS FOR JAAIMS?

Yes you can. You can purchase 12-month subscription packages as a gift. Please contact our Customer Support Team on the above details.

 

Keep up to date with all things Jaaims via our social media channels

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Jaaims is an automated online trading application that analyses, predicts and makes calculated trades on your behalf on shares you choose to trade. By using a sophisticated artificial intelligence algorithm, Jaaims automatically buys and sells shares removing the emotion associated of making trading decisions yourself.
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